Delivery

1. Place your order

  • Add your pizzas or food box items to your cart.
  • There’s no minimum order, and delivery is a flat £5.95 for any size order.
  • Choose your preferred weekday delivery date (we don’t deliver at weekends to protect product quality).
  • Complete checkout — collections from restaurants aren’t available, so all orders are delivered.

2. Receive Your Confirmation email

  • A confirmation email is automatically sent to the address you provided.
  • If you don’t see it, check your junk/spam folder.
  • Still missing? Email athome@woodfiresmoke.uk with your surname, postcode and order number.
  • Download the DPD tracking app by clicking here. This will enable you to track and amend your delivery instructions.

3. Your Order is Prepared

  • We prepare and pack your perishable items fresh.
  • Your food is freshly vacuum‑packed and placed inside an insulated bag with a frozen cool pad, keeping everything perfectly chilled until it reaches you.

4. Your Parcel is collected by DPD

  • Once your shipment is created, DPD sends you tracking details and delivery notifications.
  • DPD delivers to most mainland UK postcodes — areas without next‑day delivery (NI, Highlands, Islands, Borders) are excluded.

5. Delivery Day: Your 1-Hour Time Slot

  • On the morning of delivery (usually before 11am), DPD assigns your 1‑hour delivery window.
  • Deliveries in Scotland may arrive slightly later.
  • You can track your parcel live using your DPD tracking link.

6. If You're not home

  • DPD will make one delivery attempt during your time slot. If you are not home, DPD will leave your parcel in an obvious safe place. If this isn't possible, they will attempt to deliver the next working day.
  • It is therefore advisable to set your safe place or neighbour preferences in the DPD app in the event you aren’t home. Please note your safe place needs to be a sheltered or shaded spot to protect the temperature of your chilled goods.
  • On the morning of your delivery when your time slot has been assigned - if you then know you will not be able to receive your items, we then recommend that you select your parcel to be left with a neighbour or a suitable safeplace.

7. If Delivery isn't possible

  • Because the items are perishable, DPD will dispose of the box if they cannot deliver after two attempts.
  • We can’t refund or cancel food box orders, but our team is always here to help if something goes wrong. WFS is not liable for any items that are purposefully destroyed due to DPD's food safety policies.

8. If Your Tracking Says "Delivered" But YOu Haven't Received It

All DPD parcels marked "delivered" are certified by an image that is logged against the order in the DPD app. In the event the image is unclear, please check the following:

  • Is the delivery address correct?
  • Has it been left in your chosen safe place?
  • Has a neighbour taken it in?
  • Has DPD left a delivery note?

If your parcel is still missing, email athome@woodfiresmoke.uk with your delivery details.

9. After Delivery: Recycling

  • Cardboard boxes & Plastic containers: Recyclable at home.
  • Soft Plastic Packaging: Recyclable at larger supermarkets
  • Coolapacks: Not recyclable, but reusable for picnics, lunch bags or keeping items cool